West 2022

Change is hard. Realizing that your business needs to change something, and then seeing that through all the way to implementing a new process or procedure or software is one of the biggest challenges that shop owners face. After all, it’s very easy to keep doing things the same way they’ve always been done.  If you’re…

S-N-A-P…the unthinkable happened, an 8-millimeter tap busted off in the cylinder head exhaust manifold mounting port of a 2015 Ford F-550 6.8L Triton. Worse yet, it happened during a botched repair attempt a franchise shop made on a delivery truck for a major metropolitan newspaper. Every day the vehicle is offline means lost revenue and…