February 2023 NE

Implementing a process—or multiple processes—in your automotive business doesn’t have to be hard or unclear. These five steps to creating processes for your auto shop will help turn your business into the well-oiled machine of your dreams. Many owners make the mistake of not having processes within their business. Actually, that’s not entirely true –…

We’ve all heard the expression “he/she is a born leader.” And when you’re looking to take your shop to the next level, it can be tempting to look for that born leader who can step in and start taking over roles and responsibilities with minimal instruction, documentation, or processes. But are leaders really born? Is…