Posts by David Rogers
How To Grow Leaders In Your Shop
We’ve all heard the expression “he/she is a born leader.” And when you’re looking to take your shop to the next level, it can be tempting to look for that born leader who can step in and start taking over roles and responsibilities with minimal instruction, documentation, or processes. But are leaders really born? Is…
Read MoreFight Back! Stop Accepting Less Than The Best!
How do you fix cars when you can’t get parts? I wish this was just a philosophical question, the kind usually reserved for falling trees in the woods or single hands clapping, but instead, it’s the reality that shop owners continue to face. When the supply chain is disrupted from manufacturing to distribution and every…
Read MoreMaking Change Stick
Change is hard. Realizing that your business needs to change something, and then seeing that through all the way to implementing a new process or procedure or software is one of the biggest challenges that shop owners face. After all, it’s very easy to keep doing things the same way they’ve always been done. If you’re…
Read MoreWho Is Responsible for Car Count
For top operators, the warm summer months usually mean a golden opportunity for growing the shop. That’s because they know two critical facts that allow them to grow in good times and bad. First, those top operators know that during busy summer months, much of their competition will let their guard down and stop advertising…
Read MoreSurviving The Apocalypse: Growing Your Shop During The Technician Shortage
There is no more dire problem that we face in the automotive industry than the technician shortage. That’s a big way to open, especially given the current landscape. Inflation is eating profits, supply chain issues are slowing production, and municipal lock downs continue to threaten our ability to serve our customers. These things will pass.…
Read MoreFocused Resolutions
Let’s talk resolutions. We’re faced with the same choice each January: will this brand-new year be different – better even – than the one we just left? In some ways it’s inescapable. I saw the first “New Year’s Resolution” commercials for losing weight and quitting smoking before Thanksgiving this year. By the time the calendar…
Read MoreIt Never Snows in Miami
There’s an awe that tends to follow truly great salespeople. “They could sell sawdust to a lumber-mill,” we say, with reverence. “He could sell a ketchup popsicle to a woman in white gloves!” But not even the best salesman could sell snow tires in Miami. No matter how incredible their talents, no matter how good…
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