Is It Time For An Exit Strategy?

For many owners, this is it: the moment all the hard work pays off. After running the marathon for years – decades even – you’re down the last mile sprint. With just a few more critical decisions, you can secure your future and turn that blood, sweat, and tears into the retirement you’ve dreamed of.…

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How To Grow Leaders In Your Shop

We’ve all heard the expression “he/she is a born leader.” And when you’re looking to take your shop to the next level, it can be tempting to look for that born leader who can step in and start taking over roles and responsibilities with minimal instruction, documentation, or processes. But are leaders really born? Is…

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Fight Back! Stop Accepting Less Than The Best!

How do you fix cars when you can’t get parts? I wish this was just a philosophical question, the kind usually reserved for falling trees in the woods or single hands clapping, but instead, it’s the reality that shop owners continue to face. When the supply chain is disrupted from manufacturing to distribution and every…

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Making Change Stick

Change is hard. Realizing that your business needs to change something, and then seeing that through all the way to implementing a new process or procedure or software is one of the biggest challenges that shop owners face. After all, it’s very easy to keep doing things the same way they’ve always been done.  If you’re…

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Who Is Responsible for Car Count

For top operators, the warm summer months usually mean a golden opportunity for growing the shop. That’s because they know two critical facts that allow them to grow in good times and bad. First, those top operators know that during busy summer months, much of their competition will let their guard down and stop advertising…

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Focused Resolutions

Let’s talk resolutions. We’re faced with the same choice each January: will this brand-new year be different – better even – than the one we just left?  In some ways it’s inescapable. I saw the first “New Year’s Resolution” commercials for losing weight and quitting smoking before Thanksgiving this year. By the time the calendar…

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It Never Snows in Miami

There’s an awe that tends to follow truly great salespeople. “They could sell sawdust to a lumber-mill,” we say, with reverence. “He could sell a ketchup popsicle to a woman in white gloves!” But not even the best salesman could sell snow tires in Miami. No matter how incredible their talents, no matter how good…

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